Last updated: 12 October 2026

Over The Bridge respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase a workshop or interact with our services.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: such as your name, email address and phone number.

• Booking information: such as the workshops you register for, attendance details and booking preferences.

• Payment information: payments are processed through our payment providers. We may receive transaction details and payment status, but we do not necessarily have access to your full payment card details.

• Communications: information you provide when contacting us with questions, feedback or requests.

• Technical information: such as information collected through website cookies, analytics and similar technologies, where applicable.

Please avoid including unnecessary sensitive personal information in booking forms or general enquiries.

2. How we use your information

We may use your personal information to:

• Process payments and manage workshop bookings.

• Send booking confirmations, reminders and important workshop updates.

• Respond to enquiries and provide customer support.

• Improve our website, workshops and services.

• Send promotional communications where permitted by law.

• Meet our legal, accounting and administrative obligations.

You can opt out of promotional emails by using the unsubscribe option provided or contacting us directly. We may still send essential communications about your bookings.

3. Psychology education workshops and sensitive information

Our workshops may explore personal experiences, emotions, relationships and other potentially sensitive topics.

You are encouraged to share only what you feel comfortable sharing. Please do not provide sensitive personal information unless it is necessary for the service and you understand how it will be handled.

If you voluntarily disclose personal or sensitive information during a workshop, the way that information is handled will depend on the circumstances, the information involved and applicable legal obligations.

We encourage participants to respect one another's privacy. However, we cannot guarantee that other participants will keep information shared during a workshop confidential.

Unless explicitly stated otherwise, participation in our educational workshops does not create a therapist-client relationship.

4. When we disclose information

We may disclose personal information to third-party service providers where reasonably necessary to operate our business, including:

• Website hosting and e-commerce providers, such as SquareSpace.

• Payment processors.

• Email, booking and customer communication platforms.

• Website analytics and technical support providers.

• Professional advisers or government authorities where required or permitted by law.

We do not sell personal information.

Some service providers may store or process information outside Australia. Where applicable, we take reasonable steps to address relevant privacy obligations.

5. Cookies and analytics

Our website and third-party services may use cookies and similar technologies to operate the website, remember preferences, understand website traffic and improve the user experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Information may be stored electronically by us or by third-party service providers. No method of electronic storage or transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by law.

7. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding. Any refusal or limitation will be handled in accordance with applicable law.

8. Marketing communications

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you updates about workshops, events and services.

You can unsubscribe at any time. We will handle marketing communications in accordance with applicable privacy and spam laws.

9. Third-party websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations. The latest version will be published on our website with its updated date.

11. Contact us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact:

Over The Bridge
Email: admin@overthebridge.com.au

We will consider and respond to privacy enquiries in accordance with applicable requirements.