Over The Bridge aims to make booking our workshops straightforward and transparent. Please read our cancellation and refund policy before completing your purchase.

1. Customer cancellations

If you can no longer attend a workshop, please contact us at admin@overthebridge.com.au as soon as possible.

• More than 7 days before the workshop: You may request a full refund, less any actual, non-refundable payment processing fees incurred by the organiser for the original transaction. The payment processing fees are 3.85% to 5% depending on the type of credit card used.

• 7 days or less before the workshop: Refunds are considered on a case-by-case basis.

• Failure to attend: Refunds are generally not available for missed sessions or non-attendance.

2. Booking transfers

If you are unable to attend, you may request to transfer your booking to another person or a future workshop, subject to availability and our approval.

3. Workshop cancellations or changes

If Over The Bridge cancels a workshop, you will be offered a full refund or the option to transfer your booking to another available session.

If a workshop date, time, presenter or delivery format changes significantly, we will notify registered participants and explain the available options.

4. Refund processing

Approved refunds will generally be returned to the original payment method. Please allow 5–10 business days for processing, depending on your payment provider.

5. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

6. Contact us

For cancellation, transfer or refund enquiries, please contact us at admin@overthebridge.com.au